As this is a datacenter, we still have some staff in place or nearby to maintain the physical servers (i.e. cloud VM hosts, infrastructure).
We are considered a necessary service (telecommunications) so we are unaffected by lockdown orders.
Other staff may be working at home or if they are in the building, isolated in our offices.
Due to this dispersion, the phone service may go to VoiceMail a little sooner then normal as it goes down the hunt list.
If that happens, simply leave a message and we will promptly return your phone call or even better email your problem to firstname.lastname@example.org or use the Contact Us webform to get ahold of us.
In the meantime Stay Safe, Avoid Crowds and Wash your Hands!